Our support and maintenance services are a no-brainer
We know how much the stability of a software solution impacts your business. Our goal is always to make your software as reliable as possible so that eventually, the only thing you'll need us for is adding new features.
Fast and Effective
Thanks to our global business model and highly qualified personnel, we are here to support your business every day, at any hour. You can always rely on our fast and efficient response to whatever issue you're experiencing.
Prophecy uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement. You can always track the progress and outcomes of your service request in real-time.
We genuinely love helping our customers, and this is one thing that really differentiates us from our competitors. Prophecy specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Taking Over a
AssessmentWe start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
PlanningNext, Prophecy experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
ExecutionWe understand that getting your project back on-track is vital to your business success. That's why Prophecy support specialists are trained to work as quickly as possible.
MaintenanceProphecy always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most maintenance will focus on improving features as your business needs evolve.
Customer Success Stories
and DevOps Support
A comprehensive tool for Steel construction builders, allowing tracking equipment and materials, track man-hours, bill the customers and send payments to vendors, scheduling and management tools, making the estimation on-the-go and real-time reporting. The system handles hundreds of customers, thousands of man-hours, and dozens of millions of dollars of construction and materials costs.
Developments & Deployments
Start working efficiently with Prophecy